Frequently Asked Questions

Everything you need to know about your Kipling UK shopping experience.

What are the standard delivery times for the UK?

Standard delivery typically takes 3 to 5 working days. We also offer express shipping options if you need your new Kipling bag sooner.

How do I return a product I purchased online?

We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Are Kipling bags waterproof?

Most of our bags are made from water-resistant crinkled nylon, designed to withstand light rain and everyday spills, keeping your belongings dry and safe.

How should I clean my Kipling bag?

We recommend cleaning the fabric with a damp cloth and mild soap. Do not machine wash or tumble dry, as this may damage the material and the iconic monkey keychain.

Do Kipling products come with a warranty?

Yes, all our bags and suitcases come with a 2-year warranty covering manufacturing defects in materials and workmanship from the date of purchase.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna.